Frequently Asked Questions
Orders & Shipping
Do you offer pre-orders? Yes. Some products, including books, may be offered as pre-orders. Pre-order items are clearly labeled on the product page and include an estimated ship date.
When will my order ship? Orders ship according to the availability listed on the product page. Pre-order items ship on or around the release date provided at the time of purchase. Tracking information is sent once the order ships.
Can I change my shipping address after ordering? Address changes must be requested before an order ships. Once an order has been fulfilled, we’re unable to make changes.
Do you provide tracking information? Address changes must be requested before an order ships. Once an order has been fulfilled, we’re unable to make changes.
Returns & Refunds
What is your return policy for physical products? Returns are accepted for unused, undamaged items within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
What if my item arrives damaged or incorrect? Please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.
Are pre-orders refundable? Pre-orders may be canceled and refunded prior to shipment. Once a pre-order has shipped, it is treated as a standard purchase.
Are digital products refundable? Due to the nature of digital products, all digital sales—including courses, downloads, and PDFs—are final.
Training & Services
What types of training do you offer? We offer private training, group classes, and educational programs focused on practical, real-life skills using modern, humane training methods.
Is training suitable for first-time dog owners? Yes. Our training is designed to be accessible to both first-time and experienced dog owners.
Do you guarantee results? Dog training outcomes depend on many factors, including consistency, environment, and follow-through. While professional guidance is provided, specific results cannot be guaranteed.
Are there requirements for group classes? Yes. Group classes require age-appropriate vaccinations. Specific requirements are listed on each class page.
Booking & Scheduling
How do I book training services? Training services are primarily booked through our website, where real-time availability is shown. If you have questions or need assistance before booking, you may contact us by phone or email for support.
What is your cancellation or rescheduling policy? Group class cancellations are accepted up to 7 days before the first scheduled class for a full refund. Once a group program has begun, no refunds or credits are issued. Private lessons canceled with less than 48 hours’ notice are charged in full. Emergencies may be reviewed at the trainer’s discretion.
What happens if I arrive late to a session? Late arrivals may result in a shortened session in order to respect scheduled clients.
What is your weather policy? Outdoor sessions may be adjusted, relocated, or rescheduled depending on weather conditions. You’ll be notified if changes are needed.
Online Courses & Resources
When do I get access to online courses or digital resources? Access is typically granted immediately after purchase unless otherwise stated.
How long do I have access to my course? Access duration is listed on each course page. Some courses include lifetime access, while others may have a defined access period.
Can I share my course access or login? No. Course access is intended for individual use only and may not be shared.
What if I experience technical issues? If you encounter technical issues, please contact us and we’ll assist as quickly as possible.
About the Book
Who is this book for? I Like My Dog Until I Don't: A Comprehensive but Simple Guide to Real-Life Dog Training is written for everyday dog owners seeking practical, realistic guidance on behavior and training.
Is this book suitable for beginners? Yes. The book is designed to be approachable for beginners while still offering value to experienced dog owners.
Does the book replace professional training? The book is an educational resource and does not replace individualized professional training.
Are there requirements for group classes? Yes. Group classes require age-appropriate vaccinations. Specific requirements are listed on each class page.
General
How can I contact you? You can reach us at info@pawfectpractice.training . Please allow 1–2 business days for a response.
What are your business hours? Business hours vary based on training schedules. Current availability is always listed on the booking page.
Policies are subject to change. Please refer to individual product and service pages for the most current information.